Transaction Specialist

Website Tokopedia

Job Description

  • Effectively, accurately and timely responds to merchants and customers generated requests for transaction verification
  • Ensure transactions processes across multiple payment methods is carried out real-time effectively and accurately
  • Ensure accurate and timely action on customer transactions.
  • Ensures the timely accurate processing of all transactions for assigned functions. These transactions types include but are not limited to, enrollment, usage, invoice, changes and drop transactions.
  • Utilizes existing reports and processes to proactively analyze data to identify trends and patterns and generate insight into areas of improvement
  • Researches, resolves and responds to issues identified by internal and external parties relating to assigned responsibilities
  • Ensure the process of withdrawal transactions is accurate and precise
  • Meets or exceed Service level agreements and quality control standards.

Minimum Qualifications

  • 1+ years proven working experience in accounting or finance
  • Experience with Transaction Management/Processing is preferred
  • Preferebly has banking experience
  • Ability to work in a fast-paced, deadline oriented environment
  • Proficient in Microsoft Office such as (Excel, Word, Outlook and SharePoint)
  • Ability to analyze, document cross-functional processes
  • Ability to clearly communicate multipart issues to Internal and external parties
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